FAQ

FAQ

WHAT IS THE CONNECTION BETWEEN REVISION MILITARY AND GALVION?
18 years ago, we began as Revision Military, selling world-class protective eyewear. Over the years, we have expanded and diversified our portfolio of products and capabilities significantly. In 2019, we sold our protective eyewear business along with the Revision name. We continue to collaborate with Revision on projects that demand flawless lenses, but our Armor, Power and Advanced Concept divisions move forward under the new corporate name Galvion.
I HAVE A QUESTION RELATED TO EYEWEAR – WHO SHOULD I CONTACT?
All eyewear product, purchase, warranty, sales and information related questions should continue to be addressed to Revision Military here.
WILL YOUR WARRANTY COVER BATLSKIN HEAD SYSTEMS AND NERV CENTR PRODUCTS PURCHASED FROM GALVION.COM?
Yes, our warranty policy remains in effect. For more information about our Warranty policy, including the length of coverage, visit our Warranty page.
ARE YOU HIRING?
We are always looking for talented people to grow with us, especially in the areas of administration, science and technology, engineering and manufacturing. If you are interested in exploring career opportunities at Galvion, you can view our full list of open positions here.

SALES & PURCHASING

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HOW CAN I BECOME A GALVION DEALER?
Please e-mail customercare@galvion.com and we will forward your request to the appropriate person within our organization.
HOW CAN I LOCATE A DEALER/STORE THAT SELLS GALVION PRODUCTS?
Please e-mail customercare@galvion.comto locate a dealer near you.
ARE YOUR PRODUCTS AVAILABLE FOR CIVILIAN PURCHASE OR JUST TO MILITARY AND GOVERNMENT AGENCIES?
The Nerv Centr power management product line is available to the general public, active and retired military, tactical/law enforcement users, and sports enthusiasts alike, however the products are only available for shipment within the United States.

Batlskin Viper and Caiman Helmets and Head Protection lines are available for military and law enforcement unit level buys and are available for individual civilian purchase in the U.S. and Canada only and may require approval for U.S. Export control. At this time we do not offer our Batlskin helmets or helmet accessories to individual end users internationally.

For U.S. and Canadian customers, please note that at this time, the Batlskin Caiman Ballistic Helmet System, Caiman Hybrid Helmet System, and Caiman Bump Helmet System, and Viper Standalone Long Rails are only available for federal, government, and military purchases.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Your order history is available under the My Account section on Galvion’s site, which can be accessed from the navigation pane at the top right of each page. Once you login to your account , go to My Orders to view status and tracking information.

We are also happy to provide you updates on your order – you can email us anytime at customercare@galvion.com with your order number and we will provide an update.
I WAS ISSUED A PROTONEX POWER MANAGER KIT, BUT I NEED ADDITIONAL ADAPTERS AND ACCESSORIES. CAN I NOW GET THESE DIRECTLY FROM GALVION?
Yes, you can purchase additional or replacement cables and accessories for all Nerv Centr power management systems (including legacy Protonex products) directly from us or qualified vendors. A number of our products, cables, and accessories have NSN numbers and can be purchased using the Class IX acquisition system as well. If you are looking for a specific cable or accessory and don’t see it listed on the Galvion website, please contact Customer Care at customercare@galvion.com
WHAT ARE GALVION’S CAGE CODES?
Our CAGE Codes are:
  • Batlskin Head Systems: 1NEL7
  • Nerv Centr Power Management: 878G9
WHAT ARE YOUR NSNS?
A National Stock Number (NSN) is a 13-digit numeric code, identifying all the “standardized material items of supply.” For the International Head Systems NSN list, click here.

MILITARY & LAW ENFORCEMENT DISCOUNTS

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DO YOU OFFER MILITARY OR LAW ENFORCEMENT DISCOUNTS?
We’re committed to supporting the men and women who have served and continue to serve. We offer a 20% discount to veterans, active duty military members, law enforcement personnel, firefighters, EMTs and first responders via ID.me, a secure, easy-to-use identification verification platform—to process all military and law enforcement discounts. For more information about the ID.me platform and eligibility, go here.

You can also place orders over the phone by contacting Customer Care.
WHO IS ELIGIBLE FOR ID.ME DISCOUNTS?
ID.me is for U.S. and Canadian military, law enforcement, and first responders only. Eligible customers will select their ID.me category at checkout: Troop ID or First Responder ID. Troop ID – You are eligible if you are any of the following:
  • Active Duty
  • National Guard
  • Reserves
  • Veterans and Retirees
  • Military Spouses
  • Immediate Military Family Members
First Responder ID – You are eligible if you are any of the following (active or retired):
  • Police Officer
  • Sheriff
  • State Trooper
  • Corrections Officer
  • Federal Officer (Click here for more information)
  • Firefighter (Career and Volunteer)
  • EMT
  • Paramedic
For a more detailed listing of First Responder eligibility, click here.
WHAT ARE THE STEPS TO GET MY GALVION DISCOUNT THROUGH THE ID.ME SYSTEM?
Locate the item(s) you would like to purchase and select “Add to Cart.” In the upper right hand corner of the main navigation pane, click on the cart icon to view your cart. Once you are on the “Shopping Cart” page, toward the bottom of the screen you will see a section that says “Get Verified with ID.me.” In this area, you have the option to choose “Responder”—for all law enforcement, firefighter, EMT, or first responder users—or “Troop”—for all military personnel.

Click on the category that applies to you; this will open up a new window and you will be prompted to sign in to your ID.me account. If you do not already have an account, you will need to create one—follow the steps on ID.me to do so and provide the necessary documentation to verify your identity. Once you are successfully signed in and verified, you will be redirected back to the Galvion shopping cart and the discount will be displayed in your order summary in the right hand column. From there, you can “Proceed to Checkout.”
IS ID.ME SECURE?
ID.me was created as a security measure. In essence, as the company itself says on their site, the platform is designed “to help make sure you’re you—and not someone pretending to be you.” As such, ID.me provides the strongest identity verification system available to prevent fraud and identity theft, using bank-grade encryption to keep your personal information safe. Hundreds of well-known private-sector companies (like Linkedin, Ford, and USAA) and government agencies (like the U.S. Department of Veteran Affairs and the California DMV) have also chosen ID.me to help keep their customers’ personal information safe. Plus, users are in control of which services and businesses you share your information with, always giving your explicit consent.
WHAT INFORMATION WILL I NEED TO PROVIDE TO GET THE MILITARY/LAW ENFORCEMENT DISCOUNT?
You can choose from several options to verify your identification. For all “Responders”—law enforcement personnel, firefighters, EMTs, and first responders—information such as agencies, certification dates, or registry information can be used to instantly verify group statuses. ID.me checks this information against federal and state databases.

For anyone in the “Troop” category—all military personnel, including active duty and veterans—you can use your existing USAA account to rapidly verify your military status (this is the fastest and most popular verification option on ID.me). You can also enter your service information and ID.me will verify your military service record against multiple databases. Or, if you are serving on Active Duty, in the Reserves, or in the National Guard, you can use your .mil email account to confirm your military service.

For all ID.me users, you can also upload images of official documents to verify your status. The ID.me team reviews document uploads within 60 seconds at a secure U.S.-based facility.
WILL I GET CONFIRMATION THAT MY MILITARY, LAW ENFORCEMENT DISCOUNT HAS BEEN ACCEPTED?
Yes. You will received an order confirmation from Galvion that will reflect your purchase and the discount applied.
WHAT COUNTRIES DO YOU SHIP TO?
At this time, orders placed on Galvion.com can only be shipped to the United States and Canada. Select products may require approval for U.S. Export control.

Customers looking to purchase a product outside of the United States and Canada, can contact our Customer Service team to assist with finding a dealer located near you, by calling 1-866-713-0406 or customercare@galvion.com.
WHAT IS THE CUTOFF FOR SAME DAY SHIPPING?
The cutoff for processing same day shipments is 1:00pm EST, Monday through Friday. If an order is placed after this time, Monday through Thursday, and you select overnight shipping, your order will ship the following business day. Orders placed after 1:00pm EST on Fridays will ship out on Monday. All orders are subject to product availability.
HOW MUCH DOES SHIPPING COST?
Shipping rates vary depending on geographic location, and will be reflected in your order summary when you checkout.
DO YOU SHIP TO APO/FPO, PO BOX ADDRESSES?
Yes, we ship products to APO/FPO and P.O. Box addresses by way of USPS. We estimate 5 to 14 days for delivery once the order has been shipped. However, some destinations may take longer.

WARRANTY & RETURNS

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WHAT IS YOUR RETURN POLICY?
If you are not satisfied with your on-line purchase, you may return it within 30 days of original ship date. Please note that there are no refunds or exchanges on build-to-order or custom products. In order to be eligible for return, product must have been purchased from Galvion.com and be returned in new, unused condition, in original packaging, with all components included.

To begin a return, please contact Customer Care at customercare@galvion.com or 1-866-713-0406 to secure a Return Authorization Number. Please note shipping charges may apply on returns and exchanges.

Once your item is received at our facility and has been reviewed, you can expect to receive a refund on the original form of payment within 7-14 days.
WHAT IS GALVION’S WARRANTY?
Galvion warrants its products to be free of defects in material and workmanship for the following periods after the date of first sale from an authorized dealer:
  • Batlskin Helmet shell: 7 years
  • Batlskin Helmet components-non consumable (fit band, hardware, buckles): 3 years
  • All other Batlskin products-including consumable components (comfort layer, impact pads, retention system): 1 year
  • Nerv Centr Power Systems: 1 year
Only the original purchaser of a product is eligible for warranty coverage. If a product is found to be defective by Galvion, in its sole discretion, Galvion's only responsibility shall be limited to repair or replacement of the defective product. Galvion will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. Click here for additional warranty information. If you would like to file a warranty claim please e-mail customercare@galvion.com or contact us toll free at 1-866-713-0406.
HOW DO I GO ABOUT REPLACING A BATTERY IF IT’S DEFECTIVE?
Please consult our warranty for details.
HOW CAN I ACQUIRE REPLACEMENT PARTS?
Replacement parts that can be purchased on the Galvion website include:
  • Replacement shock cords, helmet covers, pad and liner systems, retention systems
  • Wires, cables, chargers, and other power accessories
For all other replacement part inquiries, contact Customer Care at customercare@galvion.com or contact us toll free at 1-866-713-0406.
FOR ALL PUBLIC RELATIONS, DONATIONS OR MEDIA OPPORTUNITIES
Please contact communications@galvion.com.
FOR ALL SALES, PURCHASING AND TRIALS & EVALUATIONS REQUESTS
Please contact Customer Care at customercare@galvion.com.
FOR ALL OTHER INQUIRIES?
Please contact info@galvion.com

HEAD SYSTEMS

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HOW DO I MAINTAIN AND CLEAN MY HELMET?
It is important to routinely conduct a visual inspection of all head system components before and after each use. The visual inspection helps to identify wear and tear of fabric material or sewn components and cracks, scratches, holes, or deformation. Helmets and head subsystem components that have been damaged by impact or general wear must be replaced as soon as possible as they will no longer offer the same level of protection.

Clean your helmet shell, chinstrap, suspension system from dust and dirt with mild soap and water on a regular basis. Use a soft brush to clean delicate parts. Allow time to air dry your equipment after cleaning. After your head subsystem has been exposed to water, rain, or other wet conditions, allow the system to dry in open air (under cover) before storage.
ARE THE CAIMAN VISORS AND MANDIBLE GUARDS INTERCHANGEABLE BETWEEN THE CAIMAN BUMP, CAIMAN HYBRID, AND CAIMAN BALLISTIC HELMETS?
Yes
WHICH NVG MOUNTS IS THE CAIMAN NVG ARM VISOR COMPATIBLE WITH?
The Caiman NVG Arm Visor attaches to most NVG mounts that accept a dove-tail interface.
CAN THE M50 GAS MASK BE WORN WITH THE BATLSKIN HEAD PROTECTION SYSTEM?
When wearing an ACH helmet fitted with Galvion’s Front Mount, it is possible to wear the M50 CBRN mask with the Visor closed. The Mandible Guard is not designed to be worn with the CBRN mask in use.
ARE THE BATLSKIN HEAD PROTECTION SYSTEMS COMPATIBLE WITH NVGS?
Yes. The Batlskin Front Mount receiver component accommodates the Batlskin Visor as well as widely used NVGs, such as the PVS-7 and PVS-14. If using other types of NVGs, such as ENVG III NVGs, the receiver component can be swapped for the upgradable receiver that is included with these NVGs. When NVGs are worn, we recommend using clear ballistic eye protection.
WHAT IS THE DIFFERENCE BETWEEN A BATLSKIN VIPER AND CAIMAN HEAD SYSTEM?
The difference between these product families comes down largely to shell shape, system architecture and design, and the associated head system components tailored to the make of each. Viper is based on the U.S. Army ACH-style helmet, while the Caiman System is a scalable, lightweight solution—developed for and in collaboration with Special Operations Forces (SOF) users—designed to integrate with up-armor ballistic appliques. To find out more, and to examine the nuances within and between these head systems, view the sales sheets and product summaries for each.
ARE THE ARC RAILS COMPATIBLE WITH GALVION BATLSKIN HELMETS?
Galvion's High Cut Helmets accommodate the Batlskin Interlocking and Standalone Long Rails that allow for easy installation of cameras, flashlight, and other head borne accessories onto helmets. Galvion also has designed a rail-ready cut of the ACH-shaped helmet that is meant to work with current ARC rail systems available upon request. Please contact Customer Care.
ARE CAIMAN HEAD SYSTEM COMPONENTS ONLY COMPATIBLE WITH CAIMAN HELMETS? ARE VIPER HEAD SYSTEM COMPONENTS COMPATIBLE WITH ALL VIPER HELMETS? ARE COBRA HEAD SYSTEM COMPONENTS ONLY COMPATIBLE WITH THE COBRA HELMET?
The Batlskin Caiman Head System components—both Mandible Guards and both Visors—have been designed to work with Galvion’s Caiman Bump Helmet System, Caiman Hybrid Helmet System, and Caiman Ballistic Helmet System. The Caiman Applique is designed to work with the Caiman Hybrid Helmet System.

The Batlskin Viper Head System components—Front Mount, Mandible Guards, Visor, and side rails—have been designed to work with:
  • Batlskin Viper P4 Helmets
  • Batlskin Viper A3 Helmets
  • Official standard issue ACH helmets
The Batlskin Cobra Head System components—Front Mount, Mandible Guard, side rails, and Visor—have been designed to fit the Batlskin Cobra P2 Helmet.

HEAD SYSTEMS PROTECTION

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DO I LOSE PROTECTION WITH A LIGHTER HELMET?
Protection is always foremost in our minds when we engineer our head protection systems. However, we are very aware that head protection is not an entirely linear proposition: helmets must be very strong but they also need to be streamlined for fast-moving operations. Galvion works with advanced materials and cutting-edge manufacturing processes to optimize the balance between weight and superior ballistic protection. Batlskin head systems components—including the Mandible Guard, helmet shell, and Visor—provide a weight versus protection ratio that is commensurate with U.S. Army ballistic requirements and the operational realities of today's battlefield.
DOES THE BATLSKIN HEAD PROTECTION SYSTEM PROTECT AGAINST BLUNT FORCE, BLAST, AND BALLISTIC THREATS?
Yes. To help reduce brain injuries, Batlskin Caiman, Batlskin Viper, and Batlskin Cobra head systems, have been designed to mitigate ballistic threats, but also to protect against blast waves, deflecting and absorbing energy. The Mandible Guards also offer blunt force and blast fragmentation protection for the lower face and jaw. Injury models include both ballistic and non-ballistic injuries, so the Batlskin Head Protection Systems provide additional protection against blunt impact and blast force to the face and jaw, such as those cause by collision with vehicle interiors and weapons. The Caiman Hybrid Helmet System provides ballistic protection with the addition of the Caiman Armor Applique. Both the Caiman Hybrid Helmet System and the Caiman Bump Helmet System meet or exceed advanced combat helmet (ACH) standards for impact protection.

HEAD SYSTEMS MISCELLANEOUS

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WHAT IS THE DIFFERENCE BETWEEN THE CAIMAN BUMP HELMET AND THE CAIMAN HYBRID HELMET?
The Caiman Bump Helmet has a reinforced polymer shell whereas the Caiman Hybrid Helmet has a carbon fiber shell. As a result, the Caiman Bump Helmet is slightly lighter in weight, whereas the Caiman Hybrid Helmet provides a bit more protection against blunt force impacts—though they both meet or exceed advanced combat helmet (ACH) standards for impact protection.
HOW DOES THE BALLISTIC APPLIQUE ATTACH TO THE CAIMAN HYBRID HELMET?
The two-piece Ballistic Applique attaches to the Caiman Hybrid Helmet with Velcro hook and loop.
WHEN WEARING THE BATLSKIN HEAD PROTECTION SYSTEM, WILL THE VISOR FOG?
The Batlskin Visors have an anti-fog coating on the inside of the lens. In severe environments, the Visor can be articulated to the ‘vent’ position to further reduce fogging. In an emergency, the Ballistic Visor can also be quickly removed.
HOW BREATHABLE ARE BATLSKIN HEAD PROTECTION SYSTEMS?
Unlike a gas mask, the bottom of the Batlskin Mandible Guard has an opening to ensure ventilation and proper air circulation. In severe environments, the Visor can be articulated to the ‘vent’ or ‘up’ positions to increase ventilation. The Batlskin Head Protection Systems were designed with thermal mitigation in mind. Each component of the system is modular and can be utilized in depending on environmental conditions and situational threat level. For example, for extra ventilation, you can wear the Visor without the Mandible Guard.
WHEN WEARING THE BATLSKIN HEAD PROTECTION SYSTEM, HOW EASILY CAN YOU COMMUNICATE WITH OTHERS; ARE FACE-TO-FACE CONVERSATIONS CLEAR? CAN I USE COMMUNICATIONS EQUIPMENT?
The Batlskin Head Protection System has been specifically designed for use with over-the-ear communication headsets. The Mandible Guard provides sufficient clearance for communication headsets, boom microphones as well as the headset earpiece. The Mandible Guard can easily be tilted downwards by varying degrees allowing for improved sight capabilities, eating, and drinking.
HOW WIDE IS THE FIELD-OF-VIEW WHEN WEARING THE BATLSKIN HEAD PROTECTION SYSTEM?
The optically correct ballistic Batlskin Visor provides the same field-of-view as the ACH helmet and is manufactured to ensure distortion-free vision across the whole panoramic surface of the lens. When the Mandible Guard is in use, the field-of-view is comparable to that of ballistic goggles. If additional field-of-view is required, the Mandible Guard can be easily removed.
HOW DO YOU USE WEAPONS WITH THE BATLSKIN HEAD PROTECTION SYSTEM? CAN YOU ACHIEVE A PROPER CHEEK WELD WHILE SIGHTING WEAPONS?
The Batlskin Head Protection System is intended to be used with current weapon optics. Most standard red dot, holographic sights and scopes are capable of being used with this system. For use during limited visibility operations, standard IR lasers can be utilized without a cheek-to-stock weld. As a contingency, the ballistic mandible is easily removed for use with traditional iron sights.

POWER COMPATIBILITY

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WHAT IF GALVION DOESN'T HAVE THE SPECIFIC CABLE I NEED?
Galvion can explore sourcing additional connectors. Please email customercare@galvion.com with your request.
HOW MANY NERV CENTR SHAREPACKS CAN I STRING TOGETHER AND WHAT IS THE MAXIMUM POWER EMISSION?
A network of Nerv Centr SharePacks can support up to 8 in a configuration, whether in star topology or as a daisy-chained hub. In a star topology (parallel) you could theoretically emit 800W (8*2*50 = 800W) of power. In a daisy-chain topology (series) you are limited to emitting 50W on your output port; however, the duration of your power emission is multiplied eight-fold.
WHAT KIND OF CHARGER SHOULD I USE TO CHARGE THE NERV CENTR SOLOPACK AND SHAREPACK?
Any SMBus charger should be used to charge the Nerv Centr SoloPack and SharePack rapidly and most efficiently. Some examples include Desktop Evaluation Charger (6130-01-542-5108) and Soldier Charger (6130-01-545-1983). The SharePack can, however, be recharged from any energy source. A full comprehensive list can be found in the respective user guides.
HOW DO I SET UP MY BATTERY TO WORK WITH MY EQUIPMENT?
Please refer to the accompanying instruction manual for step-by-step instructions on how to connect your equipment to your Nerv Centr SoloPack and SharePack.
HOW MANY BATTERIES WILL THE NERV CENTR ADAPTIVE BATTERY CHARGER CHARGE?
The Nerv Centr Adaptive Battery Charger has four adapter bays for charging; each holds two to six batteries (depending on the type and size of the battery). Most adapters charge two batteries at a time. Here are some common examples:
  • 8 BB-2590 Batteries
  • 8 BB-390 Batteries
  • 8 Conformal Wearable Batteries
  • 8 PRC-148 MBITR Batteries
  • 8 PRC-152 Radio Batteries
  • 8 PRC-154 Rifleman Radio Batteries
  • 8 PRC-153 Radio Batteries
  • 8 BB-2557 Batteries
CAN I USE THE NERV CENTR ADAPTIVE BATTERY CHARGER WITH A CIVILIAN VEHICLE?
Yes, the Nerv Centr Adaptive Battery Charger can use 12VDC civilian vehicle power, as well as 28VDC military vehicle power. Cigarette plug cables and alligator clip cables are available to connect the Nerv Centr Adaptive Battery Charger to a car, SUV, or pickup truck.
CAN THE NERV CENTR ADAPTIVE BATTERY CHARGER CHARGE TABLETS OR HIGH-POWER USB DEVICES? IF SO, WILL I NEED TO USE ONE OF THE ADAPTER BAYS?
Yes, you can charge up to four tablets or other USB-powered devices simultaneously. Each of the four USB ports is rated to the maximum current presently used by larger USB devices. The four USB ports do not use an adapter bay; they are always available regardless of what adapters are installed.
WHAT SOLAR PANELS CAN BE USED WITH THE NERV CENTR ADAPTIVE BATTERY CHARGER?
The Nerv Centr Adaptive Battery Charger is designed to utilize commonly deployed military solar panels in use today, including foldable panels/solar blankets—such as the one issued with Squad Power Manager (SPM-622)—REPPS or SPACES kits, GREENS foldable panels, GREENS-II collapsible panels, and most available commercial solar panels.
WHAT RADIOS ARE COMPATIBLE WITH THE NERV CENTR SQUAD POWER MANAGER (SPM-622)?
The Nerv Centr Squad Power Manager (SPM-622) will support the PRC-148, PRC-152, PRC-153, PRC-154, PRC-117A-G, PRC-119, and PRC-137 radios, as well as many commercial and first-responder models. These are supported with either battery eliminators or battery chargers, depending on how you use your radio. For a full list of supported equipment contact Customer Care at customercare@galvion.com.

POWER SAFETY

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IF THE BATTERY IS NOT BEING USED, HOW FREQUENTLY DO I HAVE TO CHARGE IT?
If the Nerv Centr SharePack will not be used for a week or longer, it must be fully charged and put into shutdown mode. Otherwise, the Nerv Centr SharePack will deteriorate and last only a few months as opposed to a few years. Failing to charge and shut down will leave the Nerv Centr SharePack consuming a small but continuous amount of current which can drain cells to a point where they cannot recover. If the Nerv Centr SoloPack is not being used, simply charge the battery to 50% and leave in an ambient environment. It is recommended to perform maintenance recharges back to 50% at regular intervals, two or three times a year, to maintain the battery in optimal condition. Otherwise, its shelf life is approximately 3 years.
HOW SHOULD I STORE THESE BATTERIES?
The batteries should be stored at 50% state-of-charge, placed into shutdown mode (no equipment or cables connected), and at an ambient temperature of 25°C. The shelf life under these conditions is 3 years. Please note that the Nerv Centr SharePack will need occasional recharging back up to 50%.
CAN I STORE A DEPLETED BATTERY PACK FOR A LONG PERIOD OF TIME WITHOUT CAUSING DAMAGE?
With smart batteries like the Nerv Centr SharePack and SoloPack, if left unattended for a month after complete depletion, the lithium-ion cells may be permanently damaged, rendering them unsalvageable.
HOW DEEPLY CAN I DISCHARGE THE NERV CENTR SHAREPACK WITHOUT FAILURE?
The battery can be depleted down to zero percent. As a safety mechanism, the software will display an 'Apply Charger' message when getting critically low, informing the user to recharge the Nerv Centr SharePack. If the battery is not charged after this indicator appears, the software will internally shut-down the device and it will only awaken once connected to a charger. This automatic internal shut-down protects the lithium-ion cells.
WHAT HAPPENS IF I USE MY BATTERY OUTSIDE OF THE OPERATING TEMPERATURE RANGE?
The Nerv Centr SoloPack and Nerv Centr SharePack will disable charging and discharging through the battery cell stack when the internal temperature reaches 70°C ± 5°C. It will resume normal operation when the internal temperature reaches 50°C ± 5°C. Charging and discharging through the battery cell stack will be permanently disabled should the internal temperature exceed 93°C ± 5°C.
WHAT HAPPENS IF A NERV CENTR SOLOPACK OR NERV CENTR SHAREPACK IS HIT BY A ROUND OR SHRAPNEL?
Nerv Centr battery systems offer the same level of safety as other man worn batteries currently in use by the U.S. Military. The Nerv Centr SoloPack and Nerv Centr SharePack will behave in a similar manner to most standard military batteries such as the BB-2590 or LI-145; they may heat up or, in extreme situations, could conceivably catch fire if hit by a round or shrapnel. Galvion continues to investigate operationally safe battery systems.
IS THERE A POTENTIAL TO DAMAGE MY EQUIPMENT IF I DON'T SET THE VOLTAGE CORRECTLY?
It is important that the ports are set in accordance with the voltage required by the piece of equipment being powered. Otherwise, there is a possibility that the equipment could be damaged. Please pay special attention when setting the voltage.
HOW DO I DISPOSE OF THE BATTERY?
Similar to one-time use batteries and cell phone batteries, the Nerv Centr SoloPack and Nerv Centr SharePack can be disposed of in commonly used battery disposal boxes. Please contact your local battery recycling program to determine your nearest disposal location.
ARE THERE ANY REGULATIONS FOR SHIPPING THESE BATTERIES?
Yes, please call your local shipping station to determine and verify any restrictions or regulations related to shipping these batteries. The Nerv Centr SoloPack and Nerv Centr SharePack have passed the UN/DOT 38.3 Certification but regulations for shipping and transporting lithium-ion products have changed recently and vary by size and power output. For more information, here are several useful references: IATA (International Air Transport Association), FedEx, UPS, TNT, DHL. Watt-hour (capacity) information is listed on the front of your battery.
CAN I TAKE THESE BATTERIES ON A COMMERCIAL AIRLINE?
It is incumbent upon travelers to verify with airlines whether restrictions have changed prior to boarding, and to seek approval for carrying lithium-ion batteries in their carry-on luggage. Due to frequent changes in lithium-ion battery regulations, please contact your airline for information. Restrictions and regulations apply depending on the airline, and vary based on the power output of the device. Watt-hour (capacity) information is listed on the front of your Nerv Centr SoloPack and Nerv Centr SharePack. Both the Nerv Centr SoloPack and Nerv Centr SharePack have passed the UN/DOT 38.3 Safety Certification.
WILL THE NERV CENTR SOLOPACK AND NERV CENTR SHAREPACK FUNCTION UNDERWATER?
The Nerv Centr SoloPack and Nerv Centr SharePack are designed to meet the MIL-STD-810G Immersion - Method 512.6 Procedure I, which is meant for equipment that might get inadvertently immersed (i.e. accidentally dropped in a stream) but are not currently designed to operate underwater.
MY NERV CENTR SQUAD POWER MANAGER (SPM-622) KEEPS REPORTING AN OVER (OR UNDER) VOLTAGE ERROR. WHAT’S WRONG?
This error indicates that a port on the Nerv Centr Squad Power Manager (SPM-622) has detected a voltage that is outside the normal operating range of the connected device and has disconnected the port to protect that device and/or the power manager. Though rare, this is the most common error with the Squad Power Manager (SPM-622). First, try unplugging all devices and power sources from the Squad Power Manager, then reconnecting them.

If the problem persists you may need to return the device to Galvion for repair. Please visit our Warranty page for more information on our Nerv Centr warranty.

POWER MISCELLANEOUS

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WHAT IS THE ENERGY DENSITY OF THE NERV CENTR SOLOPACK AND NERV CENTR SHAREPACK?
The Nerv Centr SoloPack's energy density is 175 Wh/Kg, containing as much power as 64 AA NiCd batteries and offering 4.25 times the energy density. The Nerv Centr SharePack's energy density is 135 Wh/Kg, containing as much power as 100 AA NiCd batteries and offering 2.75 times the energy density.
I HAVE LOST MY INSTRUCTION MANUAL. CAN I ACCESS INSTRUCTIONS ONLINE?
The instruction manual for the Nerv Centr SoloPack and Nerv Centr SharePack can be accessed by scanning the code on the back of the battery using your smartphone device.
HOW LONG WILL MY BATTERY LAST?
Nerv Centr SharePack is rated for 152Wh and the Nerv Centr SoloPack for 96Wh. The amount of runtime depends largely on what and how equipment will be used. When fully charged, if powering equipment that draws one watt continuously, you can expect to get 150 hours (6.6 days) of runtime from the Nerv Centr SharePack, and 100 hour (4.4 days) with the Nerv Centr SoloPack. Most handheld radios will require 2-3 watts when not transmitting. This means you can expect approximately 2-3 days of runtime (this is reduced when transmitting). Larger radios will require much more power (10-20W) which reduces runtime to a couple of hours. The best indication of runtime is displayed on the Nerv Centr SoloPack's state-of-charge display or the Nerv Centr SharePack's main screen and this will be your best indication of the duration of battery life.
WHAT IS THE OPERATING TEMPERATURE RANGE OF NERV CENTR PRODUCTS?
The Nerv Centr SoloPack and Nerv Centr SharePack are designed to operate in temperatures of -32°C to +55°C.
HOW WILL I KNOW IF MY BATTERY IS DEAD?
A 'Servicing Required' error message will appear, indicating that the Nerv Centr SharePack should be returned to the manufacturer for servicing.
WHAT HAPPENS IF THE USB CABLE IS DISCONNECTED WHILE UPDATING THE NERV CENTR SHAREPACK'S FIRMWARE?
It is crucial that the user responsible for updating the device ensures that it is properly connected to the PC and that once updating commences, the cable does not become disconnected. Disconnecting a cable during an update may render the Nerv Centr SharePack unusable, requiring the battery to be returned to Galvion for servicing.
HOW MANY NERV CENTR SHAREPACKS CAN I UPDATE AT ONCE?
There is no limit to the number of Nerv Centr SharePacks that can be updated at the same time—as many as you have USB ports to support. The software will recognize these connected devices and update them one after the other.
HOW OFTEN SHOULD I RECHARGE MY NERV CENTR SOLOPACK AND NERV CENTR SHAREPACK?
The batteries should be recharged after each use to prolong life. Unlike the internal chemistry of other battery types, lithium-ion batteries will never 'crystallize' or develop a 'memory'. They can be recharged at any state-of-charge and will only show signs of lost capacity after several thousand cycles.
WHAT IS DATA LOGGING AND HOW DO I USE IT?
Data logging is the ability of the Nerv Centr Squad Power Manager (SPM-622) to periodically record the amount of power being used by each attached device, as well as the distribution of power used throughout a mission. This can be useful in determining how much power is required during a mission for the logistics of future missions. To access, display, and manipulate the stored data, you must upload the data log from the power manager to a USB-connected PC; this is accomplished by using the software provided—the software CD included with the Squad Power Manager (SPM-622) kit provides further instructions for using the data log feature of the Squad Power Manager (SPM-622). You will also need a USB to SPM cable.
MY NERV CENTR PRODUCT ISN’T WORKING. WHAT SHOULD I DO?
Please contact Customer Care at customercare@galvion.com. If possible, please have the Nerv Centr product with you when you contact us, so we can help determine what the problem is.
MY NERV CENTR SQUAD POWER MANAGER (SPM-622) ISN’T POWERING UP. WHAT SHOULD I DO?
The Nerv Centr Squad Power Manager (SPM-622) requires an external power source, such as a battery, AC power supply, solar or wind power source, or fuel cell power. If an external power source is present, ensure that the source is working properly—that is, check that the battery isn’t completely drained, that the AC power supply is plugged in and functional, that there is adequate sun on the solar panel (no power available at night), that the wind turbine is spinning, or that the fuel cell is providing power.

If you have verified that a power source is functional and connected to the Nerv Centr Squad Power Manager (SPM-622), and the power manager does not turn on, you may need to return the power manager to Galvion for repair. Please visit our Warranty page for more information on our Nerv Centr warranty.
I JUST RECEIVED A NERV CENTR SQUAD POWER MANAGER (SPM-622), BUT I DID NOT RECEIVE ANY TRAINING ON HOW TO USE THIS DEVICE. WHERE SHOULD I BEGIN?
The Nerv Centr Squad Power Manager (SPM-622) was designed to be an intuitive power management device. You can’t break it by plugging something into the wrong port. Still, each Squad Power Manager (SPM-622) comes with a Quick Start Guide that provides ample information for setting up and using your device. For more detailed information, a larger user manual should be available to you through your command.
  • Ports 3 and 4 are used for gathering power from external sources—like an AC power supply, solar, wind, or a fuel cell.
  • Any other device—like a radio, battery, battery charger, USB charger, or cigarette plug—can be put on any port.
  • It’s helpful to start by putting these other devices on ports 1, 2, 5, or 6 first, but this is not required.
  • If you happen to plug a power source or device into an inappropriate port, the Nerv Centr Squad Power Manager (SPM-622) will tell you were to move it—again you won’t hurt anything by trying.
If you still need additional support, or additional training, please contact your Galvion sales representative or our Customer Care team at customercare@galvion.com.
WHY IS THE NERV CENTR ADAPTIVE BATTERY CHARGER FASTER THAN OTHER CHARGERS?
Most older military chargers only have one or two actual charge circuits, with a switch that moves these from bay to bay, meaning that they are really only capable of charging one or two batteries at a time. The Nerv Centr Adaptive Battery Charger has eight battery chargers, so it can usually charge all your batteries at the same time.
WHY SHOULD I CARE ABOUT THE NERV CENTR ADAPTIVE BATTERY CHARGER’S EFFICIENCY?
When using a battery charger in a forward position, the power going into the charger is usually coming from a generator. The most common chargers in use today operate at about 50% efficiency—which means that for every gallon of fuel you use to put electricity into your batteries, another gallon is wasted making heat. The Nerv Centr Adaptive Battery Charger runs at 90% efficiency, so much less fuel is used making waste heat. Less fuel means fewer convoys, which means fewer casualties.
HOW DO I UPDATE THE NERV CENTR SHAREPACK'S FIRMWARE?
The Nerv Centr SharePack supports in-field software updates through a connection to a PC via USB. A host interface application designed and developed to be an intuitive and self-explanatory product is used to execute the Nerv Centr SharePack field firmware updates. For instructions, please refer to your Nerv Centr SharePack user guide.
HOW DO I UPGRADE THE SOFTWARE FOR MY NERV CENTR BATTERY OR POWER MANAGER?
To automatically improve system performance and implement new features, Galvion routinely releases software updates for the Nerv Centr SharePack Power Management System, Nerv Centr Squad Power Manager (formerly Protonex’s SPM-622), and Nerv Centr Adaptive Battery Charger (formerly Protonex’s ABC-812), and the Nerv Centr Individual Power Manager. We recommend that you check for software updates about twice a year, to ensure your system is up to date. The latest files are available on the Software Updates page. For additional software update information or assistance, please contact Customer Care at customercare@galvion.com or 1-866-713-0406.

MOBILE APPS

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HOW DO I PROVIDE FEEDBACK ABOUT MY APP EXPERIENCE AND PERFORMANCE?
We are always looking to improve our products; factoring in direct user feedback plays a major role in this endeavor. Follow this link to our Mobile App Evaluation.
DO I NEED A CABLE TO USE THE APP WITH MY SHAREPACK SYSTEM?
Yes. We have a cable specifically designed to connect the Nerv Centr SharePack Power Management System to the Nerv Centr Power App.
WHERE CAN I DOWNLOAD NERV CENTR MOBILE APP?
The Nerv Centr app is available for free from the Google Play Store.
HOW DO I GET ACCESS TO THE NERV CENTR APP ON A GOVERNMENT-ISSUED DEVICE?
Use of apps on government-issued mobile devices requires approval through the proper channels. For more information on app accessibility and authorization on government-issued devices, as well as directions on how to approve an app for your particular smartphone or tablet, you will need to contact your communications directorate.
HOW MUCH DOES IT COST TO DOWNLOAD THE NERV CENTR APP?
The Nerv Centr app is free to download. You will need to obtain a cable to connect Nerv Centr products to the app.
WHAT DEVICES WILL SUPPORT NERV CENTR APPS?
The Nerv Centr app has been developed and optimized only for Android operating systems. They are designed to work across a broad range of Android smart phones and tablets—particularly mobile devices issued to and fielded by military and tactical personnel.

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